Support - ACCOSupport

It is an integrated IT hardware and software care and support solution to help clients to proactively maintain their IT systems. It includes the following systems care components:

• IT Help desk: A shared service desk for incident logging, categorisation, prioritisation, escalation and reporting, systems enquiry and the coordination of service delivery.
• Desktop hardware and software support
• Network hardware and software support
• Preventive maintenance
• System design and advisory